Process of the approach :
The quality audit allows verification of the application, the conformity and the efficiency of your system quality and to identify the possible tracks of improvement.
The quality audit is certainly the most successful tool for an approach of continuous improvement within the services and an increase in the satisfaction of your clientele.
Why have an audit ?
- Is the hotel in sync with the new trends and new technologies?
- How is the hotel situated in respect to its competitors?
- Are the procedures always adapted, respected?
- Are documents up to date?
- Is the staff involved?
The quality audit is a methodical examination of a structure or a department made by a person independent from the company which draws up an objective and complete report and allows identification of tracks of progress.