Process of the approach :
The audit verifies the application, compliance and efficiency of your quality system and identifies possible areas for improvement.
Quality audit is certainly the most effective tool for a continuous improvement approach within the services and an increase in your customer satisfaction.
Why have an audit ?
- Is the hotel in tune with the new trends and new technologies?
- How is the hotel situated in respect to its competitors?
- Are the procedures always adapted, respected?
- Are the documents up to date?
- Is the staff involved?
- ….
The quality audit is a methodical examination of a structure or a department made by a person independent from the company which draws up an objective and complete report and allows identification of tracks of progress.